Grievance Redressal Mechanism
Shriram General Insurance Company Limited has a Two-tier Grievance Redressal System functioning at Branch level and Head Office level. We aim at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances.
You can read more about our Grievance Redressal Policy here
Submit your grievance by following the matrix below and we shall respond with a resolution within 15 days.
Level 1
- Click here to submit your query.
- Click here to submit your grievance.
- Meet the Grievance Redressal Officer at your nearest Shriram General Insurance Branch.
- You can also write to us from your registered email ID at gro@shriramgi.com
- Call our Customer Service Helpline number 1800-300-30000 / 1800-103-3009 to report your grievance.
- If you are not satisfied with the resolution you receive, you may approach Level 2 of the Escalation Matrix.
Level 2
If you are not statisfied with the resolution, you may take your concern to our Chief Grievance Redressal Officer Ms. Tanushree Jain by sending an email to md@shriramgi.com
If you are not statisfied with the resolution, you may approach Level 3 of the Escalation Matrix
Level 3
In case the resolution does not meet your expectations, you may register a complaint at the Bima Bharosa Portal of the Authority.
If your concern remains unresolved, you may approach the Insurance Ombudsman for redressal. Click here to view the addresses of the Insurance Ombudsman Offices.
